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Shipping Information

International Shipping

NewAE Technology Inc. is based in Nova Scotia, Canada.  Therefore, orders derived outside of Canada will have the appropriate customs applied upon border crossing. You are responsible for any duty or fees for such shipment. If a specific broker is required you must provide this information to NewAE Technology Inc before ordering. NewAE Technology Inc. is pleased to offer international shipping to most countries.

NewAE Technology Inc. usually ships with DHL.  There is a section within the purchase field, to note if you prefer a specific courier, additional fees could apply.


Shipping Timeline

NewAE Technology Inc. ships most orders within 2 business days of receiving your order. The actual transit time will vary depending on shipping methods. NewAE Technology Inc. shall update your order within the store when your order has shipped, and include a tracking number when possible. All shipments are fully insured.  


Damaged Shipments

NewAE Technology Inc. takes care in testing and packaging all of our outgoing shipments. If a shipped order arrives with obvious damage, please refuse to accept it and the shipping company will return the merchandise to NewAE Technology Inc.. Please contact us and we shall arrange to ship a replacement product.

Note carefully: Risk of damage or loss is transferred immediately upon delivery of product to first carrier. (In case of obvious damage please do not accept the shipment, or note such damage on manifest prior to accepting. In either case, please contact us.)


Warranty and Return Policy

NewAE Technology Inc.’ intention is to provide the highest quality products; all hardware is individually tested and verified to work prior to shipping.

NewAE Technology Inc. warrants to you that for thirty days (30) days from the date title to the Product passes, each Product sold hereunder will be free of defects in materials or workmanship. Conformity to specifications shall be to those specifications published at the time title passes. NewAE Technology Inc.’ sole liability and responsibility under this warranty is to repair or replace any Product that is returned to it by you, and that NewAE Technology Inc. determines is defective by reason of manufacturing or workmanship.

Product returned to NewAE Technology Inc. will be shipped to NewAE Technology Inc. at your expense, and will be returned at NewAE Technology Inc.’ expense. The obligation to honour this warranty is contingent upon receipt of payment in full for shipped products.


Order Changes or Cancellations

NewAE Technology Inc. aims to ship orders as quickly as possible. It is critical you immediately email us to cancel or change your order as NewAE Technology Inc. will not cancel orders after they have been shipped.


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